Broken Ankle Takes Down RootsWeb

If you have tried to set up a free website on Rootsweb, or apply for a new mailing list, you will have received the following e-mail from the person who handles all this stuff:

Due to a broken ankle, I will be unable to create new web accounts, new mailing lists, change passwords, transfer accounts, etc. in a timely manner for the next six (6) weeks beginning 10 December 2004 as I'm unable to sit at my regular workstation. Following is text you need to know and follow to get solutions to immediate problems.

First of all, I'm not complaining about a broken ankle. This person can only do what she can do, and I hope she gets better soon. I just find it odd that this mighty new frontier we call "The Internet" can be crippled by a broken ankle. Why isn't there a backup plan? I mean, the folks at Rootsweb did a pretty good job of designing a user-driven website, and did a pretty good job of securing it from hackers.

But they forgot about the broken ankle.

Is it just me, or does this sound too similar to "Achilles Heel" of Greek Mythology? Everything else on Rootsweb seems to be strong. But they left the ankle vulnerable.